Intercom pricing history

Support

We track the Intercom pricing page and record every real price change. Get an email the moment it changes.

Last checked: 21 Aug 2026 · checked daily

What is Intercom?

Intercom is a customer communication platform that helps support, sales, and product teams manage conversations across email, chat, and messaging apps from a single inbox. The platform offers three core subscription tiers—Essential, Advanced, and Expert—billed per seat per month, alongside several add-ons including AI agent capabilities, Copilot features for agents, and enhanced proactive support options. These add-ons are priced either per outcome, per agent per month, or as flat monthly fees depending on the feature.

Current pricing — as of 21 Aug 2026

Essential

Custom

per seat/mo

Advanced

Custom

per seat/mo

Expert

Custom

per seat/mo

Fin AI Agent

$0.99

per outcome

Pro Add-on

$99.00

per month

Copilot Add-on

$29.00

per agent/mo

Proactive Support Plus Add-on

$99.00

per month

Price change history

3 Aug 2026Price change
Essential tier price changed from $19/mo per seat to 'Contact sales' (null). All other tiers remain unchanged in price.
- Essential: $19.00 → Custom
31 Jul 2026Price change
Essential plan now has a published price of $19/seat/mo (previously null/contact sales). Advanced and Expert seat prices remain unpublished (null). All add-on prices unchanged.
- Essential: Custom → $19.00
22 Jul 2026Price change
Essential tier price changed from $19/mo per seat to custom/contact sales pricing (null). All other tiers remain unchanged.
- Essential: $19.00 → Custom
19 Jul 2026Price change
Essential plan now has a published price of $19/seat/mo (billed monthly), down from null (previously unlisted). This is a real price change as a previously unpriced tier now has a concrete price. Advanced and Expert tiers remain unpriced. All add-ons and Fin AI Agent pricing remain unchanged.
- Essential: Custom → $19.00
18 Jul 2026Price change
Essential tier price changed from $19/mo per seat to custom/contact sales pricing (null). All other tiers remain unchanged.
- Essential: $19.00 → Custom
15 Jul 2026Price change
Essential plan now has a published price of $19/seat/mo (billed monthly), down from null (previously unlisted). This is a real price change as a previously unpriced tier now has a concrete price. Advanced and Expert tiers remain unpriced. All add-ons and Fin AI Agent pricing remain unchanged.
- Essential: Custom → $19.00
13 Jul 2026Price change
Essential tier price changed from $19/mo per seat to custom/contact sales pricing (null). All other tiers remain unchanged.
- Essential: $19.00 → Custom
12 Jul 2026Price change
Essential plan now has a published price of $19/seat/mo (billed monthly), down from null (previously unlisted). This is a real price change as a previously unpriced tier now has a concrete price. The markdown shows "$29 $19 per seat/mo" with strikethrough on $29, indicating a promotional offer (Save 35% on Essential plan). All other tiers and add-ons remain unchanged.
- Essential: Custom → $19.00
9 Jul 2026Price change
Essential tier price changed from $19/mo per seat to unlisted/custom pricing (null). All other tiers remain unchanged.
- Essential: $19.00 → Custom

Frequently asked questions about Intercom pricing

How much does Intercom cost?

Intercom lists 7 pricing tiers on its pricing page: Essential, Advanced, Expert, Fin AI Agent, Pro Add-on, Copilot Add-on, Proactive Support Plus Add-on. Paid pricing starts at $0.99 (per outcome) on the Fin AI Agent plan, as of 21 Aug 2026.

Does Intercom have a free plan?

Intercom does not currently list a free tier on its public pricing page.

When did Intercom last change its pricing?

The most recent Intercom price change we detected was on 3 Aug 2026. Essential tier price changed from $19/mo per seat to 'Contact sales' (null). All other tiers remain unchanged in price.

How can I get notified when Intercom changes its pricing?

SpendChime checks the Intercom pricing page every day and emails you the moment a real price change lands — with the estimated cost impact for your team size. Copy and design changes are filtered out, so you only hear about actual price movements. You can start watching Intercom free, no card required.

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